talesTerms of Use

When you open an account on tales, you agree to the terms set out here. We operate an online gaming and sportsbook platform available where local law permits. Our service covers live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton, esports). We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers.

These terms outline what we require from you, what you can expect from us, and how disputes are resolved. They apply to all users accessing tales from any device or location. By creating an account, you confirm that you accept these terms. If you do not agree with any part of them, do not open an account or use our platform.

Our jurisdiction and legal framework are set out at the end of this document. Our privacy policy and legal notice cover additional obligations. This document is the primary contract between you and tales.

Account Opening and User Eligibility on tales

To open an account on tales, you must provide your email, a password, and your phone number. We require email verification before your account becomes active. We do not charge any fee to open an account.

When you open an account on tales, you confirm that you are of legal age in your jurisdiction and that you have the legal right to use an online gaming platform. You confirm that your registration information is accurate and that you are not using a false identity. You confirm that you are not in a jurisdiction where online gaming is prohibited by law.

You are responsible for keeping your password confidential. If you believe your account has been compromised, notify us immediately via email or in-app chat. We can help you secure your account or recover access if you have lost your login credentials.

Deposits and Payment Methods on tales

We accept six major Indonesian payment methods: DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet. We also accept direct bank transfers from mobile banking, Mandini, local payment, and online payment. Each payment method settles instantly—your balance updates in your tales account within seconds of confirmation.

When you make a deposit on tales, you confirm that the funds are your own and that you are not using funds obtained through fraud or other illegal means. We do not charge deposit fees. Your entire deposit amount is credited to your account.

We do not refund deposits except in cases of technical error or fraud. If a transaction fails—for example, if your payment method declines—the charge does not reach your tales account, and there is nothing to refund. If a deposit successfully reaches your account but was made in error, you can contact our support team via email or in-app chat to request clarification.

Withdrawals, KYC Verification, and Account Settlement

Before your first withdrawal on tales, we require KYC (Know Your Customer) verification. We ask for a copy of your Indonesian ID (KTP), passport, or driver's license, plus proof of address such as a recent utility bill or bank statement. This verification protects both you and our platform against fraud.

Once we approve your verification—typically within standard business-day review windows—your account remains verified for all future withdrawals. You do not need to re-verify with each withdrawal request. Our review team processes verification during business hours and notifies you via email once approved or if we need clarification on your documents.

Withdrawals are processed back to your original payment method. If you deposited via e-wallet, your withdrawal returns to your mobile banking wallet. If you used local payment, online payment, e-wallet, mobile banking, local payment, or a bank transfer, your funds return to that account. We do not charge withdrawal fees on our end, though your bank or payment provider may apply their own charges. Withdrawal requests are processed subject to standard review windows; we do not offer instant or guaranteed withdrawal times.

Gaming Terms and Betting Rules on tales

Our platform offers three main sections: live-dealer tables, slot games, and sportsbook markets. All outcomes on tales—live-table results, slot spins, and sportsbook events—depend on chance or real-world events. We do not guarantee wins or predict results.

Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) run 24/7 with professional dealers. Each hand or spin is independent. Outcomes depend on the dealer's actions and randomness, not on your strategy or history.

Slot games on tales use certified random-number generators. Each spin is independent and cannot be predicted. Bonus features trigger randomly during play but do not guarantee wins. We do not offer strategies or patterns that improve odds.

Live tables

Outcomes depend on chance and dealer actions. No strategy guarantees a result.

Slot games

Each spin uses a random-number generator. Outcomes cannot be predicted or influenced.

Sportsbook

Odds reflect real-world events and market conditions. Bets are subject to cancellation in cases of error or fraud.

Account Balance and Bonus Terms

Your tales account balance reflects the sum of all deposits minus withdrawals and gaming losses, plus any bonus credits (if applicable). Your balance updates in real time as you play, deposit, and withdraw.

We do not offer fixed bonus amounts or guaranteed bonus offers. Any bonus promotions are subject to specific terms and conditions. We do not advertise bonuses that are false or misleading. If we offer a bonus, we communicate the eligibility rules, rollover requirements (if any), and expiration dates clearly before you opt in.

Bonus credits (if you receive them) are separate from your cash balance. You must meet rollover conditions before bonus credits can be withdrawn. Once rollover is complete, bonus credits convert to cash balance available for withdrawal.

Our tales Commitments and Dispute Resolution

We commit to processing your deposits and withdrawals fairly and on time, subject to payment provider processing windows and compliance reviews. We commit to protecting your personal data using SSL encryption and secure storage practices. We commit to responding to support requests via email and in-app chat during our hours of operation.

If you believe there is an error in your account balance or if you dispute a transaction, contact our support team immediately. We investigate disputes within standard business timelines. If we find a system error in your favour, we correct your balance. If we find no error, we explain the outcome in writing.

If you are unable to resolve a dispute with our support team, you can escalate your complaint to our legal team via the contact information in our legal notice. We do not offer formal arbitration or third-party dispute resolution at this time. Disputes are resolved through our internal review process and, if necessary, through the legal framework of our jurisdiction.

Your Responsibilities on tales

When you use tales, you agree to:

• Keep your account login credentials confidential and notify us immediately if they are compromised.
• Provide accurate, up-to-date information for KYC verification and withdrawal processing.
• Use our platform only for lawful gaming and sportsbook betting, not for money laundering, fraud, or other illegal activities.
• Comply with all local laws and regulations in your jurisdiction regarding online gaming and wagering.
• Not create multiple accounts to circumvent our terms or verification processes.
• Not engage in abusive or harassing behavior toward our staff or other users.

If we discover that you have violated these responsibilities, we reserve the right to suspend or terminate your account without notice. Funds in a suspended account are held pending our investigation. If we determine that your violation is serious or involves fraud, we may forfeit your balance and report the matter to relevant authorities.

Jurisdiction, Applicable Law, and Service Availability

Our services are available only in jurisdictions where local law permits online gaming and wagering. We do not offer our services in regions where online gaming is prohibited by law. Users are responsible for verifying that their access and use of tales comply with their own jurisdiction's law.

We may restrict or block access to tales from certain locations or IP addresses if we determine that such access may violate local law or our terms. We do not guarantee uninterrupted access to our platform. Service outages, maintenance windows, and technical issues may occur.

These terms are governed by the legal framework applicable to our service area. Disputes arising from these terms are subject to that framework. By using tales, you agree to submit to the legal jurisdiction in which we operate.

Changes to Our terms on tales

We may update these terms from time to time. We will notify you of material changes via email or an in-app notification. Your continued use of tales after such notification constitutes acceptance of the updated terms. If you do not accept the changes, you may close your account.

Contact and Support

If you have questions about these terms, our privacy practices, or your account, contact our support team via email or in-app chat. Our team responds during standard business hours. We do not offer customer support, but we maintain extended response windows for urgent account and withdrawal issues.

For legal notices or formal complaints, see our legal notice page for official contact details.