talesBrand & Platform Overview
We at tales provide an online entertainment service available where local law permits, combining live-dealer tables, sportsbook markets, and slot games on a single mobile-first platform. Our service operates across Indonesia and supported jurisdictions, with payment infrastructure built around local methods like DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers.
Our platform centres on two core experiences: live-dealer studios (blackjack, roulette, baccarat, Dragon Tiger) staffed by professional dealers and streamed in real time, and a sportsbook covering Liga 1, Piala AFF, MotoGP, badminton, and esports titles like Mobile Legends and Free Fire. We designed tales to work seamlessly on mobile devices, with low-bandwidth streaming options and instant payment settlement so players move between games without friction.
This page outlines who we are, what we offer, and how we operate. We prioritize account security, transparent withdrawal processes, and responsive customer support. Our service is available only in jurisdictions where online gaming is permitted by local law; users are responsible for verifying compliance with their own jurisdiction's regulations.
What We Offer on tales
Our platform hosts three main sections: live-dealer tables, sportsbook markets, and slot games. Live-dealer tables run continuously with professional dealers and multi-camera feeds. You watch the dealer's hands, the card shuffle, and the wheel spin in real time. Our sportsbook covers football (Liga 1, Piala AFF, Champions League, Premier League), motorsports (MotoGP), badminton, and esports (Mobile Legends, Free Fire, PUBG Mobile). Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways.
All three sections are accessible from a single tales account. Your balance is unified—deposit once, and your funds are available across live tables, sportsbook bets, and slot games. We do not require separate accounts or wallets for different game types. Payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) fund all sections equally.
We built tales for mobile-first use. Our app is available on Android and iOS; iOS users can also access our web app through Safari or Chrome. We optimized load times and streaming quality for standard mobile connections, so gameplay remains responsive even on slower 4G networks. Our low-bandwidth mode reduces video quality for live tables while keeping odds, balance updates, and bet placement fully functional.
Our service area spans Indonesia, with particular engagement during major events: Liga 1 season, Piala AFF tournaments, Idul Fitri and Idul Adha holidays, and Piala Indonesia matches. We maintain consistent market availability and payment processing across all seasons and regions.
Our tales Account and Verification Policy
We require minimal information to open a tales account: your email, a password, and your phone number. Email verification is mandatory; we send a confirmation link to your registered address. Once verified, you can deposit and play immediately.
Withdrawals require identity verification. We ask for a copy of your Indonesian ID, passport, or driver's license, plus a recent utility bill or bank statement showing your address. This Know Your Customer (KYC) process protects both you and our platform against fraud. Once approved—typically within standard review windows—your account remains verified for all future withdrawals. You do not need to re-verify with each request.
Deposits are instant; verification applies only to withdrawals.
You can fund your tales account and play immediately. Verification is required only when you request your first withdrawal, not when you deposit.
Payment Methods and Withdrawal on tales
We support six major Indonesian payment methods: mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment. We also accept direct bank transfers from online payment, e-wallet, mobile banking, and local payment. All deposits settle instantly—your balance updates within seconds of confirmation. We do not charge deposit fees; your full amount is credited to your account.
Withdrawals are processed back to your original payment method. If you deposited via online payment, your withdrawal returns to your Shopee wallet. If you used e-wallet or a bank transfer, funds return to that account. We do not charge withdrawal fees on our end, though your bank or payment provider may apply their own charges. Withdrawal requests are processed subject to standard review windows; we do not offer instant or guaranteed withdrawal times.
Our payment infrastructure prioritizes speed and security. Every deposit and withdrawal is encrypted, and your payment details are never stored on our servers.
Security and Data Protection on tales
We use SSL encryption for all data transmitted between your device and our servers. Your password is hashed and never stored in plain text. Your payment information (mobile banking, local payment, bank details) is encrypted and handled by our payment processor; we do not store full card numbers or account credentials on our platform.
Your account data is backed up daily. If our servers experience an outage, we restore from the most recent backup. Your balance, bet history, and withdrawal requests are preserved. We do not guarantee zero downtime, but we maintain standard infrastructure practices to minimize service interruptions.
If you forget your password, we send a reset link to your registered email. If you lose access to your email, our support team can verify your identity using your phone number and ID details, then help you regain access. Account recovery typically takes one business day.
Customer Support and Contact
Our support team responds via in-app chat and email during hours of operation. We do not offer customer support, but we maintain standard response windows for account issues, deposit problems, and technical questions. We prioritize withdrawal and account-access issues above other inquiry types.
Our in-app help centre covers account setup, payment methods, game rules, and withdrawal procedures. We support English and Indonesian language options. If you experience technical issues with live-table streams or sportsbook odds, our team investigates and provides guidance within standard windows.
Jurisdiction and Legal Framework
Our services are available only in jurisdictions where local law permits online gaming. We do not offer our services in regions where online wagering is prohibited. Users are responsible for verifying that their access and use of tales comply with their own jurisdiction's law.
We operate under the legal framework applicable to our service area. Our terms and conditions, privacy policy, and legal notice outline our obligations and your rights. These documents are available in our footer menu and within the app.
tales is designed for entertainment. All outcomes on our platform—live-table results, sportsbook events, slot spins—depend on chance or real-world events. We do not guarantee wins, predict results, or offer strategies that improve your odds. You should only play with money you can afford to lose.