tales Privacy Policy

This page describes what we collect when you use tales and how we keep that data protected. We collect personal information only to operate our platform, process your deposits and withdrawals, verify your identity, and respond to your support requests. We do not sell your data to third parties, and we do not use your information for marketing purposes without your consent.

Our privacy practices comply with applicable data protection laws in the jurisdictions where we operate. We encrypt all data transmitted between your device and our servers using SSL. Your account information, payment details, and gaming history are stored separately and accessed only by authorized staff for legitimate business purposes.

This policy applies to all users of tales, regardless of location or device. If you have questions about how we handle your data, contact our support team via email or in-app chat. Our team responds during standard business hours.

What Data We Collect on tales

When you open an account on tales, we collect your email address, phone number, and a password you create. We use your email to verify your account and send you important notifications about your account status, withdrawals, and security alerts. We use your phone number for account recovery and two-factor authentication if you enable it.

When you make a deposit on tales via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we record the transaction amount, payment method, and timestamp. We do not store your full payment credentials (card numbers, bank account details, or e-wallet passwords). Our payment processor handles that information separately under their own security protocols.

When you play on tales—whether you are using live-dealer tables, slot games, or our sportsbook—we record your bets, wins, losses, and account balance. We use this data to calculate your account balance accurately and to detect fraud or unusual account activity. We do not share your gaming history with other users or third parties.

How We Use Your Data on tales

We use your email and phone number to send you account notifications, withdrawal confirmations, and security alerts. We use your payment information to process deposits and withdrawals. We use your KYC documents to verify your identity before your first withdrawal and to comply with financial regulations.

We use your gaming data to calculate your account balance, detect fraud, and investigate disputes. If you contact our support team, we use your account information to help resolve your issue. We may also use aggregated, anonymized data (data that cannot identify you personally) to improve our platform, understand user trends, and optimize our services.

We do not use your data for marketing emails or promotional messages unless you explicitly opt in. We do not sell your data to third parties. We do not share your gaming history, payment information, or KYC documents with other users or external companies.

Third-Party Processors and Data Sharing on tales

We use third-party payment processors to handle deposits and withdrawals. These processors receive only the information necessary to complete your transaction—your payment method, transaction amount, and timestamp. They operate under their own privacy policies and security standards. We recommend reviewing their policies if you have concerns about payment data handling.

We may share your data with law enforcement or regulatory authorities if required by law or if we detect fraud or illegal activity. We do not voluntarily share your data with government agencies; we respond only to valid legal requests.

Our servers may sit outside your jurisdiction. Your data may be processed and stored in countries other than Indonesia. By using tales, you consent to this international data transfer. We maintain the same security and privacy standards regardless of server location.

Payment processors

Handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers. Operate under their own privacy policies.

Law enforcement

We share data only in response to valid legal requests or if we detect fraud or illegal activity.

Server location

Our servers may be located outside Indonesia. Data is encrypted and protected regardless of location.

Cookies and Tracking on tales

We use cookies to keep you logged into your tales account and to remember your preferences (language, theme). These cookies are essential for the platform to function. We do not use cookies for tracking or advertising purposes.

You can disable cookies in your browser settings, but doing so may prevent you from logging into tales or using certain features. We do not use third-party tracking pixels, analytics cookies, or advertising networks on our platform.

Your Rights and Data Access on tales

You have the right to access your personal data stored on tales. You can view your account information, payment history, and gaming records by logging into your account. If you want a copy of all data we hold about you, contact our support team via email or in-app chat, and we will provide it within standard business timelines.

You have the right to request correction of inaccurate data. If your address, phone number, or other account details are incorrect, you can update them in your account settings. If you cannot update information yourself, our support team can help.

You have the right to request deletion of your account and associated data. If you close your account on tales, we retain your data for a period required by financial regulations (typically several years). After that retention period, we delete your personal information. We may retain anonymized data (data that cannot identify you) indefinitely for analytics and fraud prevention.

Data Retention and Account Closure on tales

When you close your account on tales, we mark your account as inactive. Your data is retained for regulatory compliance and fraud prevention. We do not delete your data immediately upon account closure. We retain your information for the period required by Indonesian financial regulations and then delete it securely.

If you have an outstanding withdrawal request or dispute when you close your account, we retain your data until the matter is resolved. Once resolved, we begin the deletion process.

Security Practices on tales

We use SSL encryption for all data transmitted between your device and our servers. Your password is hashed using industry-standard algorithms and is never stored in plain text. Your account is protected by your password; keep it confidential and change it regularly.

We conduct regular security audits and penetration testing to identify vulnerabilities. We do not guarantee that our platform is immune to attacks, but we maintain standard security practices and respond quickly to any security incidents.

If we discover a data breach or security incident that affects your personal information, we notify you via email within a reasonable timeframe. We also notify relevant authorities if required by law.

Contact and Policy Updates on tales

If you have questions about our privacy practices or want to exercise your data rights, contact our support team via email or in-app chat. Our team responds during standard business hours. For formal data requests or privacy complaints, see our legal notice page for official contact details.

We may update this privacy policy from time to time. We will notify you of material changes via email or an in-app notification. Your continued use of tales after such notification constitutes acceptance of the updated policy. If you do not accept the changes, you may close your account.