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tales KYC Verification Live Casino on Android & iOS

Before your first withdrawal on tales, we verify your identity using documents you provide. This process—called KYC (Know Your Customer)—protects both you and our platform against fraud. We handle your documents securely, encrypt all data, and keep verification records separate from your gaming activity.

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KYC Verification

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KYC verification is required only once. After your first withdrawal is approved, your account remains verified for all future transactions. You can deposit and play live blackjack, roulette, or place sportsbook bets on Liga 1 and Piala AFF without verification—only withdrawals trigger the requirement. This guide walks through what documents we need, how to submit them, and what happens after approval.

Why tales Requires KYC Verification

KYC verification is a standard practice across regulated financial and gaming platforms. We collect identity information to confirm that account holders are who they claim to be, and to prevent money laundering, fraud, and underage access. Indonesian financial regulations require platforms that handle customer funds to verify user identity before processing withdrawals.

On tales, KYC verification happens only once, before your first withdrawal. You can deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, and play live tables or sportsbook markets without verification. The requirement kicks in only when you request funds back to your account. This approach balances security with user convenience—you do not need to verify before you start playing.

Our verification process is designed to be straightforward. When you request a withdrawal, we prompt you to upload two documents: your ID and proof of address. You can photograph these documents using your phone camera or upload digital copies. Our system checks that documents are legible and match your account details, then our review team approves or requests clarification.

We encrypt all documents using SSL and store them separately from your gaming account. Your ID number, address, and personal details are never displayed in your account dashboard or shared with other users. We retain verification records for regulatory compliance, but we do not use your data for marketing or third-party sharing.

What Documents tales Accepts for KYC Verification

We accept three forms of primary identification: Indonesian ID card (KTP), passport, or driver's license. Each must be current and legible. We also require proof of address—a recent utility bill (electricity, water, gas), bank statement, or government-issued document showing your name and address. The address document must be dated within the last three months.

If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang, the process is the same regardless of location. We do not require documents to be notarized or certified. A clear photograph or scan of your original documents is sufficient. If your documents are in Indonesian, we accept them as-is; if they are in another language, we may request a certified translation, though this is rare.

Primary ID

KTP (Indonesian ID), passport, or driver's license. Must be current and legible.

Proof of address

Utility bill, bank statement, or government document. Must show your name and address, dated within three months.

Document format

Photograph or scan. Color or black-and-white acceptable. Must be clear and legible.

Language

Indonesian documents accepted as-is. Non-Indonesian documents may require certified translation.

How to Submit Documents on tales

When you request your first withdrawal, our app prompts you to verify your account. You navigate to the verification section, where you upload your primary ID and proof of address. The upload interface accepts JPG, PNG, and PDF files. You can photograph documents using your phone camera or upload existing digital files.

After you submit documents, our system performs an automated check to ensure the files are legible and match your account name. If the check passes, your documents move to our review queue. If there is an issue—blurry image, mismatched name, or expired document—we notify you via email with specific instructions on what to resubmit.

Our verification team reviews documents during business hours. Once approved, your account is verified permanently—no re-verification needed for future withdrawals.

KYC Review Timeline and Approval Process

After you submit documents, our review team processes your request during standard business hours. Typical review times are within one business day, though during peak periods—like Idul Fitri, Idul Adha, or Piala AFF tournament seasons—processing may take longer. We notify you via email once your account is approved or if we need clarification on your documents.

If your documents are approved, we send you a confirmation email and update your account status to "verified" in the app. Your withdrawal request then proceeds to payment processing. If we need clarification, we email you with specific details about what to resubmit. You can resubmit documents immediately; there is no waiting period between attempts.

What Happens After KYC Approval

Once your account is verified, your withdrawal request is processed to your original payment method. If you deposited via mobile banking, your withdrawal returns to your local payment wallet. If you used online payment, e-wallet, mobile banking, or a bank transfer, funds return to that account. We do not charge withdrawal fees on our end, though your bank or payment provider may apply their own charges.

Withdrawal processing is subject to standard review windows. We do not guarantee subject to verification, but we aim to move funds during business hours. Once approved, your money arrives in your payment account depending on your bank's processing speed. Bank transfers typically arrive within one business day; e-wallet transfers (local payment, online payment, e-wallet, mobile banking) often arrive within minutes.

1. Request a withdrawal

   Navigate to the withdrawal section in your tales account and enter your withdrawal amount.

2. Upload your documents

   Submit your ID and proof of address via the verification prompt. Ensure documents are clear and legible.

3. Wait for review

   Our team reviews your documents during business hours. You receive an email notification once approved or if clarification is needed.

4. Receive your funds

   After approval, your withdrawal is processed to your original payment method. Funds arrive based on your bank or e-wallet's processing speed.

KYC and Your Privacy on tales

We treat your personal information with strict confidentiality. Your ID number, address, and verification documents are encrypted and stored separately from your gaming account. Your account dashboard does not display your full ID number or address—only your registered email and phone number are visible to you.

We do not share your verification data with third parties except as required by Indonesian financial regulations or law enforcement. We do not use your information for marketing, analytics, or any purpose beyond fraud prevention and regulatory compliance. Your data is retained for the duration of your account and for a period after account closure as required by law.

If you have concerns about how we handle your data, our privacy policy provides detailed information. You can also contact our support team via email or in-app chat to request clarification on data handling practices.

KYC During Peak Seasons and High-Volume Periods

During major Indonesian events—Idul Fitri, Idul Adha, Imlek, Piala AFF tournaments, or Liga 1 season finales—our platform experiences increased withdrawal requests. This can extend KYC review times beyond our standard one-business-day window. We scale our review team during peak periods, but processing may still take longer than usual.

If you plan to withdraw during a major event, we recommend submitting your verification documents early, before you request a withdrawal. This way, your account is already verified when you need to withdraw, and you do not experience delays during peak periods.

Account Recovery and KYC Re-verification

If you lose access to your tales account, our support team can help you recover it using your registered email and phone number. Once you regain access, your KYC verification status remains intact—you do not need to re-verify. Your verified status is tied to your account, not to your login credentials.

If you change your address or ID details, you can update your account information in the settings section. If your update affects your verified status, we may request updated documents. However, this is rare—most account updates do not trigger re-verification.

Support for KYC Verification Issues

If you experience issues during KYC verification, our support team is available via in-app chat and email. Common issues include document rejection due to poor image quality, mismatched names, or expired documents. We provide clear guidance on what to resubmit and accept resubmissions immediately.

We do not offer customer support, but our response windows cover extended hours. For urgent verification issues, we provide guidance in our in-app help centre. Our team prioritizes verification and withdrawal problems above other inquiry types.

Our services are available only in jurisdictions where local law permits online gaming. Users are responsible for verifying that their access and use of tales comply with their own jurisdiction's law. We do not offer our services in regions where online wagering is prohibited.