talesLegal Notice

tales is an online gaming and sportsbook platform operating where local law permits. We provide live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton, esports). This legal notice sets out our service availability, user eligibility, data handling, and contact information for legal inquiries.

Our services are not available in all jurisdictions. We do not offer our platform in regions where online gaming or wagering is prohibited by law. Users are responsible for verifying that access and use of tales comply with the laws of their own jurisdiction. By accessing tales, you confirm that you meet our eligibility requirements and that your use is lawful in your location.

This notice applies to all access to tales, whether through our mobile app (Android and iOS), our web app, or any other channel. It covers your rights, our obligations, data protection, and how to contact us for legal matters.

Service Availability and Jurisdiction on tales

tales does not represent that our services are available or legal in all countries or regions. We do not offer our services in jurisdictions where online gaming, wagering, or betting is prohibited by law. Users attempting to access tales from prohibited jurisdictions do so at their own risk and in violation of local law.

We reserve the right to restrict or block access to tales from any location or IP address if we determine that such access may violate local law or our own policies. We also reserve the right to refuse service to any user or to close accounts where we believe access or use violates local regulations or our terms.

Our platform is designed for users in supported jurisdictions where online gaming is lawful. If you are uncertain whether tales is available and lawful in your location, do not open an account. We recommend consulting local legal resources or authorities before accessing our platform.

User Eligibility and Account Ownership on tales

To open an account on tales, you must be of legal age in your jurisdiction and have the legal right to use an online gaming platform. You must provide accurate information during account registration and KYC verification. You confirm that all information you provide—name, address, contact details, and identity documents—is truthful and current.

Each tales account is for your personal use only. You may not share your account credentials with other people, create multiple accounts, or use your account on behalf of others. You are solely responsible for all activity on your account, including deposits, bets, and withdrawals.

We may request updated verification documents if we believe your information is outdated or if regulatory requirements change. Failure to comply with verification requests may result in account suspension or closure.

Data Protection and Privacy on tales

We handle your personal data in accordance with standard data-protection practices. We use SSL encryption to protect data transmitted between your device and our servers. Your password is hashed and never stored in plain text. Your payment information (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, bank details) is encrypted and processed by our payment partner; we do not retain full card numbers or banking credentials on our platform.

Your KYC documents (ID, proof of address) are encrypted and stored separately from your gaming account. Your account dashboard does not display your full ID number or address. We retain verification records for regulatory compliance and fraud prevention, but we do not share your personal data with third parties except as required by law or as necessary to process your transactions.

Our privacy policy provides detailed information about how we collect, use, and protect your data. For questions about your data or privacy, contact our support team via email or in-app chat. For formal data-protection inquiries or requests, see the contact information below.

Data encryption

All data transmitted between your device and tales is encrypted using SSL.

KYC documents

Stored securely and separately from your gaming account. Not displayed in your dashboard.

Payment data

Processed by our payment partner. We do not retain full card numbers or banking credentials.

Data retention

We retain records for compliance and fraud prevention. Older records are deleted per standard practices.

Account Suspension, Closure, and User Disputes

We reserve the right to suspend or close any tales account if we believe the user has violated our terms, engaged in fraud, or used the platform in violation of local law. Account suspension may be temporary (pending investigation) or permanent (if violations are serious).

If your account is suspended, funds in your account are held pending our investigation. If we determine that your violation is confirmed and serious—such as use of false identity, money laundering, or fraud—we may forfeit your balance and report the matter to relevant authorities. If we determine that no violation occurred, we restore your account and any funds held.

If you wish to close your account, you can request closure via email or in-app chat. We process closure requests within standard business timelines. You must withdraw your balance before closure, or you can request a withdrawal to your original payment method before we finalize account closure.

Contact Information and Legal Inquiries

For general support, account issues, or gaming questions, contact our support team via in-app chat or email. Our support hours are extended but not 24/7. For urgent account or withdrawal issues, we prioritize response times.

For formal legal inquiries, complaints, or regulatory requests, you may submit written correspondence to the address or email provided below. Please allow standard business timelines for response to formal legal requests.

For inquiries specific to Jakarta, Surabaya, Bandung, Medan, or Semarang operations, please reference your location in your correspondence. We handle inquiries by region and ensure appropriate local contacts are engaged where applicable.

1. General support

   Email or in-app chat. Response within standard business hours.

2. Urgent account or withdrawal issues

   Email or in-app chat with priority marking. Handled within expedited timeframes.

3. Formal legal inquiries

   Written correspondence via official channels. Allow standard business timelines for response.

Our Commitments and Legal Framework

We commit to operating tales fairly, securely, and in compliance with applicable law in our service area. We commit to processing deposits and withdrawals transparently, subject to payment provider timelines and KYC verification. We commit to protecting your data using industry-standard encryption and secure storage practices.

We do not claim to be licensed in any specific country. We do not represent that our services comply with the regulations of any particular jurisdiction other than those in which we actively operate. Users are responsible for determining whether tales is lawful in their location.

Our terms of use, privacy policy, and this legal notice form the complete agreement between you and tales. If any provision of these documents is found to be unenforceable, the remaining provisions continue in effect.

Limitation of Liability

tales provides our platform and services on an "as-is" basis. We do not guarantee uninterrupted access, error-free operation, or any specific outcome from your use of our platform. We are not liable for technical outages, service interruptions, data loss, or damages arising from your use of tales or reliance on our information.

Your use of tales is at your own risk. We do not guarantee wins or specific results from slot games, live-table play, or sportsbook betting. All outcomes depend on chance or real-world events, and we do not warrant any particular result.